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Faqs & Support

Our support mainly covers pre-sales questions, basic template questions, and bug reports through our support email: support@minimals.cc

Customers are always welcome to ask for feature requests and give suggestions that can improve our premium themes. All feature requests will be considered, and the new features released with upcoming releases.

How can I get the update?

You can get the update in your purchase dashboard.

a.If you are already logged in:

  • Select tab : Downloads

b. If you haven't logged in yet

What's in the product packages? Which license should I choose to buy to suit my needs?

Learn more: package

How can I upgrade my product plan?

When you intend to upgrade the product package, please contact us, we will provide you with a discount code.

After having a discount code, you can follow the steps below to apply:

  1. Select the package product to upgrade.
  2. EnterĀ discountĀ code.(contact us to get the code)
  3. Payment.
  4. Done.
How long is my license valid for?

After successfully purchasing the product, you get 6 months of technical support and free updates for 1 year

Once the license has expired you will no longer be able to receive new updates from us. And you need to renew or purchase a new license to receive updates.

How can I get help?

To be eligible to request technical support you must have purchased the template and have at least one regular or extended license.

When you send a support request please describe your issue in detail. If you can provide a link to your developing site then this can help us to solve your issue more quickly.

All 3rd party plugins used in the theme are provided as bonus and we do not give any guarantee to their functionality. Our support does not cover any 3rd party plugin customization or bug fixes that are not in our control.

Please attach invoice/email or customer name when submitting support request.

Note:

  • We only provide the UI interface and will not support logic outside of the product.
  • You can request a feature. We will look into it if it makes sense we will release it in the next version.
  • We also provide a fee-based service, customized to the customer's wishes.